:root{
    --navy:#122A40;
    --navy-2:#1B3E5C;
    --navy-3:#254E72;
    --navy-grad: linear-gradient(160deg, #1E63AC 0%, #16457E 45%, #0B2545 100%);
    --amber:#E7A23A;
    --amber-dark:#B97815;
    --amber-tint:#FBEBD2;
    --red:#C1392B;
    --red-tint:#F8DCD8;
    --paper:#F2F1EA;
    --card:#FFFFFF;
    --ink:#182430;
    --ink-soft:#5C6B7A;
    --line:#ECEAE0;
    --green:#2F8A5B;
    --green-tint:#DFF0E6;
    --radius-lg:20px;
    --radius-md:14px;
    --font-display:'Sora',sans-serif;
    --font-body:'Plus Jakarta Sans',sans-serif;
    --font-mono:'JetBrains Mono',monospace;
    --shadow-card: 0 12px 26px -20px rgba(11,37,69,0.55);
    --shadow-soft: 0 8px 18px -14px rgba(11,37,69,0.4);
  }
  *{box-sizing:border-box; margin:0; padding:0;}
  html, body{ height:100%; }
  body{
    font-family: var(--font-body);
    color: var(--ink);
    background: #0A0A0A;
    -webkit-tap-highlight-color: transparent;
  }
  @media (min-width: 481px){
    #app{
      border-radius: 28px;
      overflow: hidden;
      box-shadow: 0 30px 70px -20px rgba(0,0,0,0.6);
      margin-top: 24px;
      margin-bottom: 24px;
      min-height: calc(100vh - 48px);
    }
    .bottom-nav{ position:absolute; }
    .sheet-overlay{ position:absolute; border-radius: 28px; }
  }
  #app{
    width:100%;
    max-width:480px;
    min-height:100vh;
    margin:0 auto;
    background: var(--paper);
    position:relative;
    display:flex;
    flex-direction:column;
    overflow-x:hidden;
  }
  .content{ flex:1; padding-bottom:90px; }

  /* ---------- SPLASH (kept as-is) ---------- */
  .splash{
    position:fixed; top:0; right:0; bottom:0; left:0; z-index:100;
    background: var(--navy-grad);
    display:flex; flex-direction:column; align-items:center; justify-content:center;
    color:#fff; text-align:center; padding:0 30px;
    transition: opacity .5s ease, visibility .5s ease;
  }
  .splash.hide{ opacity:0; visibility:hidden; pointer-events:none; }
  .crest-logo{
    width:52px; height:auto; margin-bottom:28px;
    filter: drop-shadow(0 4px 10px rgba(0,0,0,0.3));
    opacity:0.95;
  }
  .splash-logo{
    width:220px; height:auto; margin-bottom:18px;
    filter: drop-shadow(0 8px 20px rgba(0,0,0,0.35));
  }
  .splash-sub{font-size:12px; color:#B9CFE8; margin-top:6px; letter-spacing:.06em; text-transform:uppercase; line-height:1.6;}
  .splash-tag{font-family:var(--font-body); font-size:16px; font-weight:400; letter-spacing:.01em; color:#E4ECF4; line-height:1.5; margin-top:50px;}
  .splash-dots{position:absolute; bottom:34px; display:flex; gap:6px;}
  .splash-dots span{width:6px; height:6px; border-radius:50%; background:rgba(255,255,255,0.3);}
  .splash-dots span.on{background:#fff; width:18px; border-radius:4px;}

  /* ---------- HEADER (illustrated skyline) ---------- */
  .app-header{
    position:relative;
    background: var(--navy-grad);
    color:#fff;
    padding:18px 20px 26px;
    overflow:hidden;
    box-shadow: 0 16px 30px -22px rgba(11,37,69,0.7);
  }
  .header-scene{
    position:absolute; top:0; right:0; bottom:0; left:0; z-index:0;
    background-image:url('/assets/header-bamboo.jpg');
    background-size:cover;
    background-position:center 35%;
  }
  .header-fade{
    position:absolute; top:0; right:0; bottom:0; left:0; z-index:0;
    background:
      linear-gradient(180deg, rgba(6,14,10,0.12) 0%, rgba(7,18,13,0.32) 45%, rgba(6,15,11,0.68) 78%, rgba(5,13,10,0.82) 100%),
      linear-gradient(100deg, rgba(10,28,20,0.35) 0%, rgba(20,50,32,0.15) 55%, rgba(10,28,20,0.4) 100%);
  }
  .header-row{
    display:flex;
    justify-content:space-between;
    align-items:center;
    position:relative;
    z-index:1;
  }
  .brand{display:flex; align-items:center; gap:10px;}
  .logo-badge{
    width:40px; height:40px;
    display:flex; align-items:center; justify-content:center;
    flex-shrink:0;
  }
  .logo-badge img{width:100%; height:100%; object-fit:contain; filter: drop-shadow(0 2px 6px rgba(0,0,0,0.35));}
  .brand-text small{
    display:block; font-size:10.5px; letter-spacing:.06em; text-transform:uppercase;
    color:#AFC5DA; font-weight:600; text-shadow: 0 1px 6px rgba(0,0,0,0.4);
  }
  .brand-text strong{
    display:block; font-family:var(--font-display); font-size:12px; font-weight:700;
    line-height:1.25;
    text-shadow: 0 2px 10px rgba(0,0,0,0.25);
  }
  .welcome{margin-top:22px; position:relative; z-index:1;}
  .greeting-eyebrow{
    font-size:11px;
    letter-spacing:.08em;
    text-transform:uppercase;
    color:#AFC5DA;
    font-weight:600;
    margin-bottom:4px;
    text-shadow: 0 1px 6px rgba(0,0,0,0.4);
  }
  .greeting-name{
    font-family: var(--font-display);
    font-size:24px;
    font-weight:700;
    line-height:1.15;
    text-shadow: 0 2px 10px rgba(0,0,0,0.25);
  }
  .kel-chip{
    margin-top:10px;
    display:inline-flex;
    align-items:center;
    gap:6px;
    background: rgba(255,255,255,0.12);
    border:1px solid rgba(255,255,255,0.22);
    padding:6px 12px;
    border-radius:999px;
    font-size:12px;
    font-weight:600;
    backdrop-filter: blur(2px);
  }
  .kel-chip i{font-size:11px; color:var(--amber);}
  .bell-btn{
    width:38px; height:38px;
    border-radius:50%;
    background: rgba(255,255,255,0.12);
    border:1px solid rgba(255,255,255,0.22);
    display:flex; align-items:center; justify-content:center;
    position:relative;
    flex-shrink:0;
  }
  .bell-btn i{font-size:15px;}
  .seal-badge{
    margin-top:16px;
    display:flex;
    align-items:center;
    gap:8px;
    position:relative;
    z-index:1;
  }
  .seal-badge .ring{
    width:26px; height:26px;
    border-radius:50%;
    border:1.5px dashed var(--amber);
    display:flex; align-items:center; justify-content:center;
    flex-shrink:0;
    background: rgba(11,32,53,0.3);
  }
  .seal-badge .ring i{font-size:10px; color:var(--amber);}
  .seal-badge span{font-size:11px; color:#D6E2EE; font-weight:500;}
  .seal-badge b{color:#fff; font-weight:600;}
  .header-tag{
    position:relative; z-index:1; margin-top:14px;
    font-size:10.5px; color:#B9CFE8; display:flex; align-items:center; gap:6px;
    text-shadow: 0 1px 6px rgba(0,0,0,0.45);
  }
  .header-tag i{color:var(--amber); font-size:10px;}

  .header-search{
    position:relative; margin-top:16px; z-index:1;
  }
  .header-search input{
    width:100%; height:46px; border:none; outline:none;
    border-radius:14px; padding:0 46px 0 16px; font-size:13px;
    font-family:var(--font-body); color:var(--ink);
    box-shadow: 0 12px 26px -10px rgba(0,0,0,0.35);
  }
  .header-search input::placeholder{color:var(--ink-soft);}
  .header-search button{
    position:absolute; right:5px; top:5px; width:36px; height:36px;
    border:none; border-radius:10px; background:var(--navy-3); color:#fff; font-size:14px;
    display:flex; align-items:center; justify-content:center; cursor:pointer;
  }

  /* ---------- TOAST ---------- */
  .toast{
    position:fixed; bottom:88px; left:50%; transform:translate(-50%, 12px);
    background:var(--ink); color:#fff; padding:11px 18px; border-radius:12px;
    font-size:12px; opacity:0; pointer-events:none; transition:.25s; z-index:200;
    white-space:nowrap; box-shadow: 0 14px 26px -14px rgba(0,0,0,0.5);
  }
  .toast.show{opacity:1; transform:translate(-50%, 0);}

  /* ---------- EMERGENCY BANNER ---------- */
  .emergency{
    margin:16px 18px 0;
    background: linear-gradient(145deg, #C1392B, #8E241A);
    border-radius: var(--radius-lg);
    padding:14px 16px;
    display:flex;
    align-items:center;
    gap:12px;
    color:#fff;
    position:relative;
    cursor:pointer;
    border:none;
    width:calc(100% - 36px);
    text-align:left;
    font-family:inherit;
    box-shadow: 0 14px 26px -18px rgba(11,37,69,0.5);
  }
  .emergency:active{transform:scale(0.98);}
  .emergency-icon{
    width:42px; height:42px; border-radius:50%;
    background: rgba(255,255,255,0.18);
    display:flex; align-items:center; justify-content:center;
    flex-shrink:0;
    font-size:18px;
  }
  .emergency-text{flex:1;}
  .emergency-title{font-family:var(--font-display); font-size:13.5px; font-weight:700; line-height:1.3;}
  .emergency-cta{font-size:16px;}

  /* ---------- SECTIONS ---------- */
  .section{padding:22px 18px 0;}
  .section-head{
    display:flex;
    justify-content:space-between;
    align-items:baseline;
    margin-bottom:12px;
  }
  .section-title{
    font-family:var(--font-display);
    font-size:15px;
    font-weight:700;
    color: var(--navy);
  }
  .section-link{font-size:11.5px; color:var(--navy-3); font-weight:600;}

  /* ---------- QUICK SERVICES (overlapping card) ---------- */
  .quick-wrapper{
    position:relative;
    margin-top:16px;
    z-index:6;
    padding:0 18px;
  }
  .quick-card{
    background:var(--card);
    border-radius: var(--radius-lg);
    padding:16px 14px;
    box-shadow: var(--shadow-card);
  }
  .quick-grid{
    display:grid;
    grid-template-columns: repeat(3, 1fr);
    gap:9px;
  }
  .service{
    border:1px solid rgba(228,225,214,0.7);
    border-radius:14px;
    padding:12px 5px;
    text-align:center;
    cursor:pointer;
    background:var(--card);
    font-family:inherit;
  }
  .service:active{transform:scale(0.96);}
  .service .icon{
    width:40px; height:40px; margin:0 auto;
    border-radius:12px;
    display:flex; align-items:center; justify-content:center;
    font-size:17px;
  }
  .service span{
    display:block; font-size:10.5px; font-weight:700; color:var(--ink);
    margin-top:7px; line-height:1.25;
  }
  .icon.tint-blue{background:#e8f1ff; color:#1464d2;}
  .icon.tint-green{background:#e7f8ed; color:#16a34a;}
  .icon.tint-red{background:#ffeded; color:#ef4444;}
  .icon.tint-purple{background:#f0eaff; color:#7c3aed;}
  .icon.tint-orange{background:#fff3dc; color:#b97815;}
  .icon.tint-teal{background:#e5f8f7; color:#0891b2;}
  .icon.tint-maroon{background:#F7E4EB; color:#7A1F3D;}

  /* ---------- AI / ASSISTANT CARD ---------- */
  .ai-card{
    border-radius: var(--radius-lg);
    padding:16px;
    color:#fff;
    background: linear-gradient(135deg, #25216f, #1D5691);
    display:flex; align-items:center; gap:14px;
    box-shadow: 0 14px 26px -18px rgba(30,30,90,0.55);
    cursor:pointer; border:none; width:100%; text-align:left; font-family:inherit;
  }
  .ai-card:active{transform:scale(0.98);}
  .ai-avatar{
    width:52px; height:52px; border-radius:16px; background:rgba(255,255,255,0.16);
    display:flex; align-items:center; justify-content:center; font-size:24px; flex-shrink:0;
    border:1px solid rgba(255,255,255,0.24);
  }
  .ai-text{flex:1;}
  .ai-text small{font-size:10px; letter-spacing:.06em; text-transform:uppercase; color:rgba(255,255,255,0.75); font-weight:700;}
  .ai-text strong{display:block; margin-top:3px; font-family:var(--font-display); font-size:14px;}
  .ai-text p{margin-top:4px; font-size:11px; color:rgba(255,255,255,0.8); line-height:1.4;}
  .ai-arrow{font-size:16px; color:rgba(255,255,255,0.75); flex-shrink:0;}

  /* ---------- ANGGARAN CARD ---------- */
  .budget-card{
    background: var(--card);
    border:1px solid rgba(228,225,214,0.7);
    border-radius: var(--radius-lg);
    padding:16px;
    margin-top:14px;
    box-shadow: var(--shadow-card);
  }
  .budget-top{display:flex; justify-content:space-between; align-items:flex-start;}
  .budget-label{font-size:11px; color:var(--ink-soft); font-weight:600; text-transform:uppercase; letter-spacing:.04em;}
  .budget-total{font-family:var(--font-display); font-size:21px; font-weight:700; color:var(--navy); margin-top:4px;}
  .budget-tag{
    background: var(--green-tint); color:var(--green);
    font-size:10.5px; font-weight:700; padding:5px 9px; border-radius:999px;
    display:flex; align-items:center; gap:4px;
  }
  .budget-bars{margin-top:16px; display:flex; flex-direction:column; gap:10px;}
  .bud-row{display:flex; align-items:center; gap:10px;}
  .bud-name{font-size:11.5px; width:78px; flex-shrink:0; color:var(--ink);}
  .bud-track{flex:1; height:8px; border-radius:5px; background:#EEECE0; overflow:hidden;}
  .bud-fill{height:100%; border-radius:5px; background: var(--navy-3);}
  .bud-pct{font-family:var(--font-mono); font-size:10.5px; color:var(--ink-soft); width:32px; text-align:right;}
  .budget-foot{
    margin-top:14px; padding-top:12px; border-top:1px solid var(--line);
    display:flex; justify-content:space-between; align-items:center;
  }
  .budget-foot span{font-size:11px; color:var(--ink-soft);}
  .budget-foot a{font-size:11.5px; font-weight:700; color:var(--navy-3);}

  .footer-note{
    padding:20px 18px 100px;
    text-align:center;
    font-size:10.5px;
    color:var(--ink-soft);
    line-height:1.6;
  }

  /* ---------- LAYANAN LIST PANEL ---------- */
  .list-item{
    background:var(--card); border:1px solid rgba(228,225,214,0.7); border-radius:var(--radius-md);
    padding:14px; display:flex; align-items:center; gap:12px; margin-bottom:10px; cursor:pointer;
    box-shadow: var(--shadow-soft);
  }
  .list-item:active{transform:scale(0.98);}
  .list-icon{
    width:38px; height:38px; border-radius:11px; display:flex; align-items:center; justify-content:center;
    font-size:15px; flex-shrink:0; color:#fff;
  }
  .list-icon.hotline{background:linear-gradient(145deg,#1D5691,#0C2C4C);}
  .list-icon.adminduk{background:linear-gradient(145deg,#2C608F,#123549);}
  .list-icon.bantuan{background:linear-gradient(145deg,#C98A3F,#8F5C1E);}
  .list-icon.wabot{background:linear-gradient(145deg,#2E8074,#154A44);}
  .list-icon.video{background:linear-gradient(145deg,#3A6B80,#173B47);}
  .list-icon.darurat{background:linear-gradient(120deg,#C1392B,#8E241A);}
  .list-icon.anggaran{background:linear-gradient(145deg,#2E8074,#154A44);}
  .list-icon.cekstatus{background:linear-gradient(145deg,#1464d2,#0C2C4C);}
  .list-icon.pelanggaran{background:linear-gradient(145deg,#7A1F3D,#4E1327);}
  .list-icon.konsultasi{background:linear-gradient(145deg,#7c3aed,#4c1d95);}
  .list-icon.tint{color:inherit;}
  .list-icon.tint-blue{background:#e8f1ff; color:#1464d2;}
  .list-icon.tint-green{background:#e7f8ed; color:#16a34a;}
  .list-icon.tint-orange{background:#fff3dc; color:#b97815;}

  /* ---------- AKUN PANEL ---------- */
  .profile-card{
    background:var(--card); border:1px solid rgba(228,225,214,0.7); border-radius:var(--radius-lg);
    padding:18px; display:flex; gap:12px; align-items:center;
    box-shadow: var(--shadow-card);
  }
  .avatar{
    width:52px; height:52px; border-radius:50%;
    background: var(--navy-grad); color:#fff; display:flex; align-items:center; justify-content:center;
    font-family:var(--font-display); font-weight:700; font-size:16px; flex-shrink:0;
  }
  .nik-row{
    margin-top:14px; background:#F7F6F0; border-radius:var(--radius-md); padding:12px 14px;
    display:flex; justify-content:space-between; font-family:var(--font-mono); font-size:12px;
  }
  .akun-menu{margin-top:16px; display:flex; flex-direction:column; gap:8px;}
  .akun-menu-item{
    display:flex; align-items:center; gap:12px; padding:13px 14px;
    background:var(--card); border:1px solid rgba(228,225,214,0.7); border-radius:var(--radius-md);
    font-size:12.5px; font-weight:600;
    box-shadow: var(--shadow-soft);
  }
  .akun-menu-item i{color:var(--navy-3); font-size:14px; width:16px;}

  .hidden{display:none !important;}

  /* ---------- BOTTOM NAV ---------- */
  .bottom-nav{
    position:fixed; bottom:0; left:0; right:0;
    max-width:480px; margin:0 auto;
    background:#fff;
    box-shadow: 0 -14px 28px -22px rgba(11,37,69,0.6);
    display:flex;
    padding:10px 8px calc(14px + env(safe-area-inset-bottom));
    z-index:20;
  }
  .nav-item{
    flex:1; display:flex; flex-direction:column; align-items:center; gap:4px;
    background:none; border:none; font-family:inherit; cursor:pointer;
    color: var(--ink-soft);
  }
  .nav-item i{font-size:17px;}
  .nav-item span{font-size:10px; font-weight:600;}
  .nav-item.active{color: var(--navy-2);}
  .nav-item.wa-nav.active{color:var(--green);}

  /* ---------- SHEET ---------- */
  .sheet-overlay{
    position:fixed; top:0; right:0; bottom:0; left:0;
    background: rgba(10,20,30,0.45);
    display:flex; align-items:flex-end; justify-content:center;
    z-index:50;
  }
  .sheet{
    width:100%; max-width:480px;
    background:#fff;
    border-radius:22px 22px 0 0;
    padding:10px 20px calc(24px + env(safe-area-inset-bottom));
    max-height:82vh;
    overflow-y:auto;
    box-shadow: 0 -20px 40px -20px rgba(11,37,69,0.5);
  }
  .sheet-handle{
    width:36px; height:4px; background:#DEDCD0; border-radius:3px; margin:0 auto 14px;
  }
  .sheet-icon{
    width:46px; height:46px; border-radius:13px;
    display:flex; align-items:center; justify-content:center; font-size:19px; margin-bottom:12px;
    color:#fff;
  }
  .sheet-title{font-family:var(--font-display); font-size:16px; font-weight:700; color:var(--navy);}
  .sheet-desc{font-size:12.5px; color:var(--ink-soft); margin-top:6px; line-height:1.55;}
  .sheet-meta{
    margin-top:14px; background:#F7F6F0; border-radius:12px; padding:12px 14px;
    display:flex; flex-direction:column; gap:8px;
  }
  .sheet-meta-row{display:flex; justify-content:space-between; font-size:11.5px;}
  .sheet-meta-row span:first-child{color:var(--ink-soft);}
  .sheet-meta-row span:last-child{font-weight:700; color:var(--ink);}
  .sheet-btn{
    margin-top:16px; width:100%; border:none; border-radius:12px; padding:14px;
    font-family:var(--font-body); font-weight:700; font-size:13.5px; cursor:pointer;
    display:flex; align-items:center; justify-content:center; gap:8px;
  }
  .sheet-btn.primary{background:var(--navy-grad); color:#fff; box-shadow: 0 14px 24px -16px rgba(11,37,69,0.6);}
  .sheet-btn.danger{background: linear-gradient(120deg, #C1392B, #8E241A); color:#fff; box-shadow: 0 14px 24px -16px rgba(11,37,69,0.6);}
  .sheet-btn.wa{background:linear-gradient(145deg,#2E8074,#154A44); color:#fff; box-shadow: 0 14px 24px -16px rgba(11,37,69,0.6);}
  .sheet-btn.ghost{background:#F1EFE4; color:var(--ink); margin-top:8px; box-shadow:none;}

  /* WA chat preview inside sheet */
  .wa-thread{background:#EAF4EC; border-radius:12px; padding:12px; margin-top:14px; display:flex; flex-direction:column; gap:8px;}
  .wa-bubble{background:#fff; border-radius:10px; padding:9px 12px; font-size:12px; max-width:82%; line-height:1.5;}
  .wa-bubble.me{align-self:flex-end; background:#DCF3E1;}

/* ---------- EMERGENCY FLOW (kategori, form, loading) ---------- */
.cat-grid{
  display:grid; grid-template-columns:repeat(2, 1fr); gap:10px;
  margin-top:16px;
}
.cat-item{
  display:flex; flex-direction:column; align-items:center; gap:8px;
  background:#F7F6F0; border:1px solid var(--line); border-radius:14px;
  padding:14px 8px; cursor:pointer; font-family:inherit;
}
.cat-item:active{ transform:scale(0.96); background:#F1EFE4; }
.cat-item-icon{
  width:38px; height:38px; border-radius:11px;
  background:var(--red-tint); color:var(--red);
  display:flex; align-items:center; justify-content:center; font-size:15px;
}
.cat-item span{ font-size:11.5px; font-weight:600; color:var(--ink); text-align:center; line-height:1.3; }

.form-field{ margin-top:14px; }
.form-field label{
  display:block; font-size:11px; font-weight:600; color:var(--ink-soft);
  margin-bottom:6px; text-transform:uppercase; letter-spacing:.03em;
}
.form-field input, .form-field select, .form-field textarea{
  width:100%; border:1px solid var(--line); border-radius:10px;
  padding:11px 12px; font-family:var(--font-body); font-size:13px; color:var(--ink);
  background:#fff; resize:vertical;
}
.form-field input:focus, .form-field select:focus, .form-field textarea:focus{
  outline:none; border-color:var(--navy-3);
}

.videocall-frame-wrap{
  margin-top:16px; border-radius:14px; overflow:hidden; background:#000;
  height:52vh; min-height:320px;
}
.videocall-frame{ width:100%; height:100%; border:none; display:block; }

.loading-spinner{
  width:28px; height:28px; margin:18px auto;
  border:3px solid var(--line); border-top-color:var(--navy-3);
  border-radius:50%; animation:spin .8s linear infinite;
}
@keyframes spin{ to{ transform:rotate(360deg); } }

.et-center{ text-align:center; }

.location-box{
  display:flex; align-items:flex-start; gap:9px;
  background:#F7F6F0; border:1px solid var(--line); border-radius:10px;
  padding:11px 12px; font-size:13px; color:var(--ink); line-height:1.5;
}
.location-box i{ color:var(--navy-3); font-size:13px; margin-top:2px; }
.location-manual-link{
  margin-top:8px; font-size:11.5px; font-weight:700; color:var(--navy-3);
  text-decoration:underline; cursor:pointer; text-align:center;
}

.photo-grid{
  display:grid; grid-template-columns:repeat(3, 1fr); gap:10px; margin-top:8px;
}
.photo-thumb{
  position:relative; aspect-ratio:1; border-radius:12px; overflow:hidden;
  border:1px solid var(--line);
}
.photo-thumb img{ width:100%; height:100%; object-fit:cover; display:block; }
.photo-thumb-remove{
  position:absolute; top:4px; right:4px; width:20px; height:20px; border:none;
  border-radius:50%; background:rgba(24,36,48,0.7); color:#fff; font-size:10px;
  display:flex; align-items:center; justify-content:center; cursor:pointer;
}
.photo-add-btn-wide{
  margin-top:8px; width:100%; border-radius:12px; border:1.5px dashed var(--line);
  display:flex; align-items:center; justify-content:center; gap:8px; padding:12px;
  color:var(--navy-3); cursor:pointer; background:#F7F6F0;
}
.photo-add-btn-wide i{ font-size:15px; }
.photo-add-btn-wide span{ font-size:12.5px; font-weight:600; }

.sheet-btn[disabled]{ opacity:0.5; pointer-events:none; }

.no-result{
  grid-column: 1 / -1; text-align:center; font-size:12px; color:var(--ink-soft); padding:10px 0;
}

/* ---------- TIKET & LAPOR PELANGGARAN ---------- */
:root{
  --maroon:#7A1F3D;
  --maroon-dark:#4E1327;
  --maroon-tint:#F7E4EB;
}
.ticket-box{
  margin-top:14px; background:#F7F6F0; border:1.5px dashed var(--navy-3); border-radius:12px;
  padding:14px; text-align:center;
}
.ticket-box .ticket-label{font-size:10.5px; color:var(--ink-soft); text-transform:uppercase; letter-spacing:.05em; font-weight:600;}
.ticket-box .ticket-code{
  font-family:var(--font-mono); font-size:17px; font-weight:700; color:var(--navy); margin-top:6px;
  letter-spacing:.03em; word-break:break-all;
}
.ticket-box .ticket-hint{font-size:11px; color:var(--ink-soft); margin-top:6px; line-height:1.5;}

.cat-item-icon.maroon{background:var(--maroon-tint); color:var(--maroon);}

.yn-toggle{display:flex; gap:10px; margin-top:8px;}
.yn-btn{
  flex:1; border:1.5px solid var(--line); background:#F7F6F0; border-radius:12px;
  padding:14px 8px; text-align:center; font-family:inherit; font-weight:700; font-size:13px;
  color:var(--ink); cursor:pointer;
}
.yn-btn.on{border-color:var(--maroon); background:var(--maroon-tint); color:var(--maroon);}

.check{display:flex; align-items:center; gap:9px; margin-top:12px; cursor:pointer;}
.check input{width:18px; height:18px; accent-color:var(--navy-3); flex-shrink:0;}
.check span{font-size:12px; color:var(--ink); line-height:1.4;}

.sheet-btn.integrity{background:linear-gradient(120deg, var(--maroon), var(--maroon-dark)); color:#fff; box-shadow: 0 14px 24px -16px rgba(74,15,35,0.55);}

/* ---------- CEK STATUS ---------- */
.ticket-input-row{display:flex; gap:8px; margin-top:14px;}
.ticket-input-row input{
  flex:1; border:1px solid var(--line); border-radius:10px; padding:12px;
  font-family:var(--font-mono); font-size:13px; color:var(--ink); background:#fff;
}
.ticket-input-row input:focus{outline:none; border-color:var(--navy-3);}
.ticket-input-row button{
  border:none; border-radius:10px; padding:0 16px; background:var(--navy-grad); color:#fff;
  font-weight:700; font-size:12.5px; cursor:pointer;
}

.status-card{
  margin-top:16px; background:#F7F6F0; border-radius:14px; padding:16px;
}
.status-card .status-judul{font-family:var(--font-display); font-size:14px; font-weight:700; color:var(--navy);}
.status-card .status-meta{font-size:11px; color:var(--ink-soft); margin-top:4px;}
.status-pill{
  display:inline-flex; align-items:center; gap:6px; margin-top:10px;
  padding:6px 12px; border-radius:999px; font-size:11.5px; font-weight:700;
}
.status-pill.baru{background:#FDF1DC; color:var(--amber-dark);}
.status-pill.diproses, .status-pill.diverifikasi, .status-pill.ditindaklanjuti{background:#E4EEFB; color:var(--navy-3);}
.status-pill.selesai{background:var(--green-tint); color:var(--green);}
.status-pill.ditolak, .status-pill.palsu{background:var(--red-tint); color:var(--red);}

.status-track{display:flex; align-items:center; margin-top:16px;}
.status-step{flex:1; text-align:center; position:relative;}
.status-step .dot{
  width:22px; height:22px; border-radius:50%; margin:0 auto; background:#DEDCD0;
  display:flex; align-items:center; justify-content:center; color:#fff; font-size:10px;
}
.status-step.done .dot{background:var(--navy-3);}
.status-step.current .dot{background:var(--amber-dark);}
.status-step span{display:block; font-size:9.5px; color:var(--ink-soft); margin-top:6px; font-weight:600;}
.status-step::before{
  content:""; position:absolute; top:11px; left:-50%; width:100%; height:2px; background:#DEDCD0; z-index:-1;
}
.status-step:first-child::before{display:none;}
.status-step.done::before{background:var(--navy-3);}

.rating-stars{display:flex; gap:8px; justify-content:center; margin-top:14px;}
.rating-stars button{
  border:none; background:none; font-size:28px; color:#DEDCD0; cursor:pointer; padding:0; line-height:1;
}
.rating-stars button.on{color:var(--amber-dark);}
.rating-done{text-align:center; margin-top:12px; font-size:12px; color:var(--green); font-weight:600;}

.choice-row{display:flex; gap:10px; margin-top:16px;}
.choice-btn{
  flex:1; border:1px solid var(--line); border-radius:14px; padding:16px 8px; text-align:center;
  background:#F7F6F0; cursor:pointer; font-family:inherit;
}
.choice-btn i{font-size:22px; color:var(--navy-3);}
.choice-btn span{display:block; font-size:11.5px; font-weight:700; margin-top:8px; color:var(--ink);}